The Impact of Customer-Related it Investments on Customer Satisfaction and Shareholder Returns. - Shana L. Dardan; Antonis C. Stylianou; Ram L. Kumar (J. Comput. Inf. Syst., 2006)

The diffusion Of Customer-Related IT Among Large And Mid-Sized Companies. - Shana L. Dardan; Ram L. Kumar; Antonis C. Stylianou (Inf. Resour. Manag. J., 2007)