Mining Infrastructure Data for System Management Optimization. - Chang-Shing Perng; Shang Guo (Integrated Network Management, 2007)

A service delivery platform for server management services. - Jon Lenchner; Daniela Rosu 001; Nicole F. Velasquez; Shang Guo; Ken Christiance; Don DeFelice; Prasad M. Deshpande; Krishna Kummamuru; Naama Kraus; Laura Z. Luan; Debapriyo Majumdar; Martin McLaughlin; et al. (IBM J. Res. Dev., 2009)

Quality of IT service delivery - Analysis and framework for human error prevention. - Larisa Shwartz; Daniela Rosu 001; David Loewenstern; Melissa J. Buco; Shang Guo; Rafael Lavrado; Manish Gupta 007; Pradipta De; Venkateswara Reddy Madduri; Jai K. Singh (SOCA, 2010)

Polygraph: System for Dynamic Reduction of False Alerts in Large-Scale IT Service Delivery Environments. - Sangkyum Kim; Winnie Cheng; Shang Guo; Laura Z. Luan; Daniela Rosu 001; Abhijit Bose (USENIX ATC, 2011)

Universal Script Wrapper - An innovative solution to manage endpoints in large and heterogeneous environment. - Sai Zeng; Shang Guo; Frederick Wu; Constantin Adam; Long Wang; Cashchakanithara Venugopal; Rajeev Puri; Ramesh Palakodeti (IM, 2013)

Managing risk in multi-node automation of endpoint management. - Sai Zeng; Constantin Adam; Frederick Wu; Shang Guo; Yaoping Ruan; Cashchakanithara Venugopal; Rajeev Puri (NOMS, 2014)

Ceding Control: Empowering Remote Participants in Meetings involving Smart Conference Rooms. - Vinay Venkataraman; Jonathan Lenchner; Shari Trewin; Maryam Ashoori; Shang Guo; Mishal Dholakia; Pavan K. Turaga (AAAI Workshop: Symbiotic Cognitive Systems, 2016)

Conversational Bootstrapping and Other Tricks of a Concierge Robot. - Shang Guo; Jonathan Lenchner; Jonathan H. Connell; Mishal Dholakia; Hidemasa Muta (HRI, 2017)