The decision-making by citizens: Evaluating the effects of rule-driven and learning-driven automated responders on citizen-initiated contact. - Shangrui Wang; Chen Min; Zheng Liang; Yuanmeng Zhang; Qingyu Gao (Comput. Hum. Behav., 2024)

What does the public think about artificial intelligence? An investigation of technological frames in different technological context. - Shangrui Wang; Zheng Liang (Gov. Inf. Q., 2024)

Exploring cross-national divide in government adoption of artificial intelligence: Insights from explainable artificial intelligence techniques. - Shangrui Wang; Yiming Xiao; Zheng Liang (Telematics Informatics, 2024)