A Systematic Examination of Member Turnover and Online Community Health. - Xiaoqing Wang; Shannon Lantzy (ICIS, 2011)

Credence Services: Content, credibility, and usefulness of online reviews. - Shannon Lantzy; Kate Stewart; Rebecca Hamilton (ICIS, 2014)

Dr. AI, Where Did You Get Your Degree? - Edward Raff; Shannon Lantzy; Ezekiel J. Maier (AIH@IJCAI (Revised Selected Papers), 2018)

Can Consumers Use Online Reviews to Avoid Unsuitable Doctors? Evidence From RateMDs.com and the Federation of State Medical Boards. - Shannon Lantzy; David Anderson 004 (Decis. Sci., 2020)