Management Control for Market Transactions: The Relation Between Transaction Characteristics, Incomplete Contract Design, and Subsequent Performance. - Shannon W. Anderson; Henri C. Dekker (Manag. Sci., 2005)

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers. - Shannon W. Anderson; L. Scott Baggett; Sally K. Widener (Manuf. Serv. Oper. Manag., 2009)

An Empirical Examination of Goals and Performance-to-Goal Following the Introduction of an Incentive Bonus Plan with Participative Goal Setting. - Shannon W. Anderson; Henri C. Dekker; Karen L. Sedatole (Manag. Sci., 2010)

Costly Control: An Examination of the Trade-off Between Control Investments and Residual Risk in Interfirm Transactions. - Shannon W. Anderson; Henri C. Dekker; Alexandra Van den Abbeele (Manag. Sci., 2017)

Evidence for the Feedback Role of Performance Measurement Systems. - Shannon W. Anderson; Amanda Kimball (Manag. Sci., 2019)