A social network approach for analyzing computer mediated communication dialogs. - Shantanu Pai; Qiping Zhang (ASIST, 2006)

Aviation-Related Expertise and Usability: Implications for the Design of an FAA E-Government Web Site. - Ferne Ferne Friedman-Berg; Kenneth R. Allendoerfer; Shantanu Pai (Int. J. Electron. Gov. Res., 2009)

Measuring product "coolness": developing a measurement instrument. - Carol Farnsworth; Karen Holtzblatt; Shantanu Pai; Theo Held; Sally Lawler Kennedy; Eli Wylen; Pallavi Kutty; Kelley Wagg (CHI Extended Abstracts, 2014)

Cool in Business: Developing a Data-Based Instrument Measuring "Cool". - Carol Farnsworth; Karen Holtzblatt; Theo Held; Shantanu Pai (HCI (11), 2014)