Adding Extension Models to Government Business Model. - Tianying Chen; Bosheng Zhou; Shaomin Xing; Yong Yang (ISCSCT (1), 2008)

Collaborative Response Content Recommendation for Customer Service Agents. - Cuihua Ma; Ping Guo 002; Xin Xin 001; Xiaoyu Ma; Yanjie Liang; Shaomin Xing; Li Li; Shaozhuang Liu (ISNN (1), 2017)