An Ensemble-Learning-Based Technique for Bimodal Sentiment Analysis. - Shariq Shah; Hossein Ghomeshi; Edlira Vakaj; Emmett Cooper; Rasheed Mohammad 001 (Big Data Cogn. Comput., 2023)

Utilisation of open intent recognition models for customer support intent detection. - Rasheed Mohammad 001; Oliver Favell; Shariq Shah; Emmett Cooper; Edlira Vakaj (CoRR, 2023)

A review of natural language processing in contact centre automation. - Shariq Shah; Hossein Ghomeshi; Edlira Vakaj; Emmett Cooper; Shereen Fouad (Pattern Anal. Appl., 2023)