A Comparative Analysis of Data Mining Tools in Agent Based Systems - Sharon Christa; K. Lakshmi Madhuri; V. Suma 001 (CoRR, 2012)

Significance of Ticket Analytics in Effective Software Maintenance: Awareness. - Sharon Christa; V. Suma 001 (WIR, 2016)

Regression and decision tree approaches in predicting the effort in resolving incidents. - Sharon Christa; V. Suma 001; Uma Mohan (Int. J. Bus. Inf. Syst., 2022)