Making Sense of the E-Service Quality Literature: Sampling, Undergraduates, and Replications. - Sharron J. Lennon; Jung-Hwan Kim (Int. J. Serv. Sci. Manag. Eng. Technol., 2015)

Descriptive Content Analysis on E-Service Research. - Jung-Hwan Kim; Sharron J. Lennon (Int. J. Serv. Sci. Manag. Eng. Technol., 2017)

E-Service Performance of Apparel E-Retailing Websites: A Longitudinal Assessment. - Jung-Hwan Kim; Minjeong Kim; Sharron J. Lennon (Int. J. Serv. Sci. Manag. Eng. Technol., 2018)

Trust as a second-order construct: Investigating the relationship between consumers and virtual agents. - Ran Huang; Minjeong Kim; Sharron J. Lennon (Telematics Informatics, 2022)