AgentBuddy: an IR System based on Bandit Algorithms to Reduce Cognitive Load for Customer Care Agents. - Hrishikesh Ganu; Mithun Ghosh; Freddy Jose; Shashi Roshan (SIGIR, 2019)

AgentBuddy: A Contextual Bandit based Decision Support System for Customer Support Agents. - Hrishikesh Ganu; Mithun Ghosh; Shashi Roshan (CoRR, 2019)