An investigation into low mail survey response rates of information technology users in health care organizations. - Neset Hikmet; Shaw K. Chen (Int. J. Medical Informatics, 2003)

Incorporating voice of the consumer: does it really work? - Lung-Far Hsieh; Shaw K. Chen (Ind. Manag. Data Syst., 2005)

Team learning activities in new product development: a mediating mechanism of transactive memory systems. - Lung-Far Hsieh; Shaw K. Chen (Int. J. Inf. Syst. Chang. Manag., 2008)

An integrated value-creation model for innovation-intensive service industry. - Hsiao-Chi Chen; Shaw K. Chen (Int. J. Inf. Syst. Chang. Manag., 2010)