The Critical Incident Technique in Library and Information Management Research. - Shelagh Fisher; Tony Oulton (Educ. Inf., 1999)

On the quality and usefulness of the specification in determining a customer's requirements: a survey of UK library system suppliers. - Shelagh Fisher (OCLC Syst. Serv., 2000)

Evaluating the distributed national electronic resource. - Peter Brophy; Shelagh Fisher (JCDL, 2001)