Natural dialog in a time-sensitive setting: a study of telephone operators. - Debbie Lawrence; Shelly Dews (CHI Posters and Short Talks, 1992)

Surrogate users: mediating between social and technical interaction. - Deborah Lawrence 001; Michael E. Atwood; Shelly Dews (CHI Conference Companion, 1994)

Making the annual CHI conference environmentally sound. - Rory Stuart; Shelly Dews (ACM SIGCHI Bull., 1995)