Omotenashi in the Japanese Bridal Market. - Shigeyuki Takami; Aya Takai; Takuya Sugimoto; Masamichi Suda; Hiroyuki Hamada (HCI (16), 2015)

Analysis of CS Survey and NPS Numbers in Japanese Wedding Market. - Shigeyuki Takami; Nobuyuki Kitada; Tomoko Ota (HCI (15), 2016)