The Empirical Study of Relationship Marketing in Maritime Transportation Service. - Shih-Hao Wu; Yingshing Lin; Jenn-Maw Cheng; Mei-hsieh N (Int. J. Electron. Bus. Manag., 2008)

Service Innovation in Franchising Convenience Store: An Exploratory Study. - Shih-Hao Wu; Stephen Chi-Tsun Huang; Ching-Yi Daphne Tsai; Ying-Chih Chen (Int. J. Electron. Bus. Manag., 2009)

Customer citizenship behavior on social networking sites: The role of relationship quality, identification, and service attributes. - Shih-Hao Wu; Stephen Chi-Tsun Huang; Ching-Yi Daphne Tsai; Pei-Yi Lin (Internet Res., 2017)