Evaluating the Performance of a Web Site via Queuing Theory. - Wen-Kui Chang; Shing-Kai Hon (ECSQ, 2002)

Assessing the Quality of Web-Based Applications via Navigational Structures. - Wen-Kui Chang; Shing-Kai Hon (IEEE Multim., 2002)

A Systematic Framework for Evaluating Hyperlink Validity in Web Environments. - Wen-Kui Chang; Shing-Kai Hon; William C. Chu (QSIC, 2003)