From First Impressions to Loyalty: Understanding User Effects of Customer Service Chatbots. - Shirin Javadi; Nima Kordzadeh (AMCIS, 2025)

Negotiating Privacy in Chatbots: Managing Boundaries and User Control Through a Communication Privacy Management Perspective. - Shirin Javadi; Nima Kordzadeh; Rosanna Garcia (AMCIS, 2025)