May-happen-in-parallel analysis of X10 programs. - Shivali Agarwal; Rajkishore Barik; Vivek Sarkar; R. K. Shyamasundar (PPoPP, 2007)

Deadlock-free scheduling of X10 computations with bounded resources. - Shivali Agarwal; Rajkishore Barik; Dan Bonachea; Vivek Sarkar; R. K. Shyamasundar; Katherine A. Yelick (SPAA, 2007)

Static Detection of Place Locality and Elimination of Runtime Checks. - Shivali Agarwal; Rajkishore Barik; V. Krishna Nandivada; R. K. Shyamasundar; Pradeep Varma (APLAS, 2008)

A Static Characterization of Affinity in a Distributed Program. - Shivali Agarwal; Rajkishore Barik; R. K. Shyamasundar (HPCC, 2008)

Distributed Scheduling of Parallel Hybrid Computations. - Shivali Agarwal; Ankur Narang; R. K. Shyamasundar (ISAAC, 2009)

Brief announcement: distributed phase synchronization of dynamic set of processes. - R. K. Shyamasundar; Shivali Agarwal (PODC, 2009)

A Proof System for a PGAS Language. - Shivali Agarwal; R. K. Shyamasundar (Concurrency, Compositionality, and Correctness, 2010)

Distributed Generalized Dynamic Barrier Synchronization. - Shivali Agarwal; Saurabh Joshi 001; Rudrapatna K. Shyamasundar (ICDCN, 2011)

SmartDispatch: enabling efficient ticket dispatch in an IT service environment. - Shivali Agarwal; Renuka Sindhgatta; Bikram Sengupta (KDD, 2012)

Accelerating Collaboration in Task Assignment Using a Socially Enhanced Resource Model. - Rong Liu; Shivali Agarwal; Renuka Sindhgatta; Juhnyoung Lee (BPM, 2013)

Does One-Size-Fit-All Suffice for Service Delivery Clients? - Shivali Agarwal; Renuka Sindhgatta; Gargi Banerjee Dasgupta (ICSOC, 2013)

Behavioral Analysis of Service Delivery Models. - Gargi Banerjee Dasgupta; Renuka Sindhgatta; Shivali Agarwal (ICSOC, 2013)

Towards Auto-remediation in Services Delivery: Context-Based Classification of Noisy and Unstructured Tickets. - Gargi Dasgupta; Tapan Kumar Nayak; Arjun R. Akula; Shivali Agarwal; Shripad J. Nadgowda (ICSOC, 2014)

How to Enable Multiple Skill Learning in a SLA Constrained Service System? - Sumit Kalra; Shivali Agarwal; Gargi Dasgupta (ICSOC, 2014)

Hybridsourcing: A novel work allocation mechanism to provide controlled autonomy to workers. - Parshuram S. Hotkar; Shivali Agarwal; Sahil Mhaskar (NOMS, 2014)

Cognitive Coordination of Global Service Delivery. - Lav R. Varshney; Shivali Agarwal; Yi-Min Chee; Renuka Sindhgatta; Daniel V. Oppenheim; Juhnyoung Lee; Krishna Ratakonda (CoRR, 2014)

ReAct: A System for Recommending Actions for Rapid Resolution of IT Service Incidents. - Vishalaksh Aggarwal; Shivali Agarwal; Gaargi Banerjee Dasgupta; Giriprasad Sridhara; Vijay E (SCC, 2016)

Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems. - Shivali Agarwal; Giriprasad Sridhara; Gargi Dasgupta (ICSOC, 2016)

Semi Supervised NLP Based Classification of Malware Documents. - Mayukh Rath; Shivali Agarwal; R. K. Shyamasundar (ICISS, 2017)

Continuous Learning as a Service for Conversational Virtual Agents. - Shivali Agarwal; Shubham Atreja; Gargi Dasgupta (ICSOC, 2017)

"Learning Relevance" as a Service for Improving Search Results in Technical Discussion Forums. - Shubham Atreja; Shivali Agarwal; Gargi Banerjee Dasgupta; Dennis A. Perpetua (ICWS, 2017)

Automatic problem extraction and analysis from unstructured text in IT tickets. - Shivali Agarwal; Vishalaksh Aggarwal; Arjun R. Akula; Gargi Banerjee Dasgupta; Giriprasad Sridhara (IBM J. Res. Dev., 2017)

Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets. - Atri Mandal; Nikhil Malhotra; Shivali Agarwal; Anupama Ray; Giriprasad Sridhara (ICSOC, 2018)

Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI. - Atri Mandal; Nikhil Malhotra; Shivali Agarwal; Anupama Ray; Giriprasad Sridhara (AAAI, 2019)

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis. - Atri Mandal; Shivali Agarwal; Nikhil Malhotra; Giriprasad Sridhara; Anupama Ray; Daivik Swarup (ICSOC, 2019)

A-BPS: Automatic Business Process Discovery Service using Ordered Neurons LSTM. - Xue Han; Lianxue Hu; Lijun Mei; Yabin Dang; Shivali Agarwal; Xin Zhou; Pengwei Hu (ICWS, 2020)

Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. - Shivali Agarwal; Jayachandu Bandlamudi; Atri Mandal; Anupama Ray; Giriprasad Sridhara (AI Mag., 2020)

Automatic Business Process Structure Discovery using Ordered Neurons LSTM: A Preliminary Study. - Xue Han; Lianxue Hu; Yabin Dang; Shivali Agarwal; Lijun Mei; Shaochun Li; Xin Zhou (CoRR, 2020)

Extracting Procedural Knowledge from Technical Documents. - Shivali Agarwal; Shubham Atreja; Vikas Agarwal (CoRR, 2020)

Monolith to Microservice Candidates using Business Functionality Inference. - Shivali Agarwal; Raunak Sinha; Giriprasad Sridhara; Pratap Das; Utkarsh Desai; Srikanth Tamilselvam; Amith Singhee; Hiroaki Nakamuro (ICWS, 2021)

Improved Topology Extraction Using Discriminative Parameter Mining of Logs. - Atri Mandal; Saranya Gupta; Shivali Agarwal; Prateeti Mohapatra (PAKDD (1), 2021)

Data Access Pattern Recommendations for Microservices Architecture. - Dasari Surya Sai Venkatesh; Shivali Agarwal (CLOUD, 2022)

Incremental Analysis of Legacy Applications Using Knowledge Graphs for Application Modernization. - Saravanan Krishnan; Alex Mathai; Amith Singhee; Atul Kumar 002; Shivali Agarwal; Keerthi Narayan Raghunath; David Wenk (COMAD/CODS, 2022)

Tutorial Report on Legacy Software Modernization: A Journey From Non-AI to Generative AI Approaches. - Shivali Agarwal; Sridhar Chimalakonda; Saravanan Krishnan; Vini Kanvar; Samveg Shah (ISEC, 2024)

Experience Report on Applying Program Analysis Techniques for Mainframe Application Understanding. - Shivali Agarwal; Hiroaki Nakamura; Rami Katan (ASE, 2024)

A-COBREX: A Tool for Identifying Business Rules in COBOL Programs. - Samveg Shah; Shivali Agarwal; Saravanan Krishnan; Vini Kanvar; Sridhar Chimalakonda (ICSE Companion, 2025)