Literature Review of YouTube in Teaching Activities. - Shizhen Jia (PACIS, 2019)

When Extra-Role Behavior Leads to Employee Security Deviance: A Moral Licensing View. - Shizhen Jia; Feng Xu (AMCIS, 2021)

Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery. - Oscar Hengxuan Chi; Shizhen Jia; Yafang Li; Dogan Gürsoy (Comput. Hum. Behav., 2021)

Leveraging Generative AI for Customer Complaint Resolution: A Comparative Analysis with Human Responses. - Shizhen Jia; Guohou Shan; Oscar Hengxuan Chi (AMCIS, 2024)

Generative AI or Real Users? Investigating the Relative Impact of Generative AI vs. Humans on Online Review Quality. - Guohou Shan; Shizhen Jia (HICSS, 2024)