Enabling customer relationship management in ISP services through mining usage patterns. - Sheng-Tun Li; Li-Yen Shue; Shu-Fen Lee (Expert Syst. Appl., 2006)

Business intelligence approach to supporting strategy-making of ISP service management. - Sheng-Tun Li; Li-Yen Shue; Shu-Fen Lee (Expert Syst. Appl., 2008)