Effects of self-service technology on customer value and customer readiness: The case of Internet banking. - Shu-Hsun Ho; Ying-Yin Ko (Internet Res., 2008)

Exploring success factors of video game communities in hierarchical linear modeling: The perspectives of members and leaders. - Shu-Hsun Ho; Chiung-Hui Huang (Comput. Hum. Behav., 2009)