Rutting Prediction Model Developed by Genetic Programming Method Through Full Scale Accelerated Pavement Testing. - Jia-Ruey Chang; Shun-Hsing Chen; Dar-Hao Chen; Yao-Bin Liu (ICNC (6), 2008)

The establishment of appropriate service strategy for banking industry customers with different value. - Shun-Hsing Chen; Chen-Kuo Pai; Fei-Yun Chen (Int. J. Serv. Technol. Manag., 2011)

Application of importance and satisfaction indicators for service quality improvement of customer satisfaction. - Fei-Yun Chen; Shun-Hsing Chen (Int. J. Serv. Technol. Manag., 2014)

Measuring service quality in Macau luxury hotels using the QFD method: a case study. - Chen-Kuo Pai; Shun-Hsing Chen; David Hinds (Int. J. Serv. Technol. Manag., 2016)