Enterprise knowledge tree model and factors of KMS based on E-C. - Huosong Xia; Kuanqi Du; Shuqin Cai (J. Knowl. Manag., 2003)

Working Mechanism and Structure of Customer Services Support System. - Qingguo Wang; Shuqin Cai; Yuhua Zhou; Kaichun Liang (ICEB, 2004)

Developing Medium and Small Technological Enterprises in China: Informatization Issues and Counter-Measures. - Zhimin Huang; Shuqin Cai (Int. J. Enterp. Inf. Syst., 2005)

Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System. - Youping Yu; Shuqin Cai; Zhigao Liu (ICEBE, 2006)

Voice Browsing Approach to E-Business Access: A Blind's Perspective. - Muhammad Nabeel Talib; Shuqin Cai; Muhai Hu (Comput. Inf. Sci., 2010)

A Dual Model of Entertainment-Based and Community-Based Mechanisms to Explore Continued Participation in Online Entertainment Communities. - Yun Deng; Jinghui (Jove) Hou; Xiao Ma 012; Shuqin Cai (Cyberpsychology Behav. Soc. Netw., 2013)

A resource mapping framework for value co-creation in social media. - Qian Yuan; Shuqin Cai; Peng Zhou (Int. J. Netw. Virtual Organisations, 2014)

Durable product review mining for customer segmentation. - Shimiao Jiang; Shuqin Cai; Daniel Georges Olle Olle; Zhiyong Qin (Kybernetes, 2015)

Exploring the service quality in the e-commerce context: a triadic view. - Yong Lin; Jing Luo; Shuqin Cai; Shihua Ma; Ke Rong (Ind. Manag. Data Syst., 2016)

基于价值共创的在线负面口碑处理专家推荐框架研究 (Expert Recommendation Framework Based on Value Co-creation for Online Negative Word-of-mouth Handling). - Shuqin Cai; Zhiyong Qin (计算机科学, 2016)

基于多智能体的网络社区负面口碑信息传播研究 (Dissemination of Negative Word-of-mouth in Online Community Based on Agent-based Simulation). - Shuqin Cai; Wei Wang; Peng Zhou; Xiaolan Cui (计算机科学, 2016)

Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints. - Xiaolan Cui; Shuqin Cai; Yuchu Qin (Kybernetes, 2017)

Enhanced sentiment labeling and implicit aspect identification by integration of deep convolution neural network and sequential algorithm. - Jinzhan Feng; Shuqin Cai; Xiaomeng Ma (Clust. Comput., 2019)

质量嵌入的大数据产品生产系统超图模型及其生产线决策研究 (Quality-embedded Hypergraph Model for Big Data Product Manufacturing System and Decision for Production Lines). - Yang Wang; Shuqin Cai; Xinwen Zou; Zitong Chen (计算机科学, 2019)