Is Facebook Easier to Use than WeChat?: A Critical Comparative Analysis of Interface Features of WeChat and Facebook. - Shyam Pandey; Jianfen Chen (SIGDOC, 2021)

Navigating Immigration as an Alien: A Critical Interface Analysis of the US Citizenship and Immigration Services Website. - Jianfen Chen; Shyam Pandey; Sweta Baniya (IEEE Trans. Prof. Commun., 2025)