Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach. - Su-Fang Lee; Wen-Jang Kenny Jih; Shyh-Rong Fang (Int. J. E Bus. Res., 2006)

Enhancing innovation through learning: the roles of market orientation and interorganisational knowledge stores. - Shyh-Rong Fang; Chia-Hui Chou; Shu-Mi Yang; Chueh-Chu Ou (Technol. Anal. Strateg. Manag., 2012)