An automated technique for designing and improving provisioning processes. - P. Krishnan; Sid Nag; Binay Sugla (NOMS, 1996)

Service Management Architectures Issues and Review. - Michael Eder; Sid Nag (RFC, 2001)

Considerations from the Service Management Research Group (SMRG) on Quality of Service (QoS) in the IP Network. - Michael Eder; Hemant Chaskar; Sid Nag (RFC, 2002)