The Advance of Diagnosis Chatbots: Should we First Avoid Distrust before we Focus on Trust? - Lennart Seitz; Julia Woronkow; Sigrid Bekmeier-Feuerhahn; Krutika Gohil (ECIS, 2021)

Empathic Healthcare Chatbots: Comparing the Effects of Emotional Expression and Caring Behavior. - Lennart Seitz; Sigrid Bekmeier-Feuerhahn (ICIS, 2021)

Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots. - Lennart Seitz; Sigrid Bekmeier-Feuerhahn; Krutika Gohil (Int. J. Hum. Comput. Stud., 2022)