A method for estimation of redial and reconnect probabilities in call centers. - Sihan Ding; Ger Koole; Rob van der Mei (WSC, 2013)

On the estimation of the true demand in call centers with redials and reconnects. - Sihan Ding; Ger Koole; Robert D. van der Mei (Eur. J. Oper. Res., 2015)

Fluid approximation of a call center model with redials and reconnects. - Sihan Ding; Maria Remerova; Robert D. van der Mei; Bert Zwart (Perform. Evaluation, 2015)

Call centers with a postponed callback offer. - Benjamin Legros; Sihan Ding; Rob van der Mei; Oualid Jouini (OR Spectr., 2017)

Call center data analysis and model validation. - Ger Koole; Siqiao Li; Sihan Ding (Queueing Syst. Theory Appl., 2025)