Processes in e-Government - A Holistic Framework for Modelling Electronic Public Services. - Silke Palkovits; Maria A. Wimmer (EGOV, 2003)

Process-Based Knowledge Management and Modelling in E-government - An Inevitable Combination. - Silke Palkovits; Robert Woitsch; Dimitris Karagiannis (KMGov, 2003)

Comprehensive Process Management in Public Administrations - A Case Study. - Silke Palkovits; Andreas Rapp (EGOV, 2004)

Process Modelling - Burden or Relief? Living Process Modelling Within a Public Organisation. - Silke Palkovits; Thomas Rössler; Maria Wimmer 001 (ICEIS (3), 2004)