Call Center. - J. Felix Hampe; Silke Schönert (Wirtschaftsinf., 1997)

Computer Telephony Integration. - J. Felix Hampe; Silke Schönert (Wirtschaftsinf., 1997)

Kommunikationsprozeßbasiertes Wissensmanagement in virtuellen Projekten - Konzepte und Prototyp. - Silke Schönert; Olaf Schönert (Wirtschaftsinformatik, 2001)

Knowledge Generation and Dissemination in Virtual Communities and Virtual Teams. - J. Felix Hampe; Silke Schönert (ACIS, 2002)

Distribution of Internet Community Knowledge Based on Traditional Communication Media. - J. Felix Hampe; Silke Schönert; Christian Dietze; Nhiem Lu (SECIII, 2002)

IT in the Leisure Industry? - J. Felix Hampe; Silke Schönert (MCPC, 2003)