Visual summarization of incidents in the context of service delivery factories. - Vagner Figueredo de Santana; Rogério Abreu de Paula; Claudio S. Pinhanez; Silvia Cristina Sardela Bianchi; Elaine Naomi Watanabe; Alessandro Costa; Carina Missae (IHC, 2013)

Collaboration and Social Computing in Emerging Financial Services. - David R. Millen; Claudio S. Pinhanez; Jofish Kaye; Silvia Cristina Sardela Bianchi; John Vines (CSCW Companion, 2015)