From service design thinking to the third generation of activity theory: a new model for designing AI-based decision-support systems. - Silvia Marocco; Alessandra Talamo; Francesca Quintiliani (Frontiers Artif. Intell., 2024)

Enhancing organizational processes for service innovation: strategic organizational counseling and organizational network analysis. - Silvia Marocco; Mara Marini; Alessandra Talamo (Frontiers Res. Metrics Anal., 2024)