Soziale Roboter in städtischen Einrichtungen des Ruhrgebiets: Eine partizipative Projektkonzeption. - Julia Hermann; Carolin Straßmann; Aysegül Dogangün; Simone Roth; Sabrina C. Eimler (MuC (Workshopband), 2021)

User-Centered Robots for Municipal Services: What Do Customers and Service Experts Expect from Robots in Municipal Institutions? - Carolin Straßmann; Sabrina C. Eimler; Isabel Peltzer; Julia Hermann; Aysegül Dogangün; Simone Roth (HCI (2), 2022)

Towards an UX/CX research-framework for HRI along the Customer Journey - a methodological note. - Artur Lisetschko; Medina Ferizovic; Matheea Beder; Simone Roth; Sebastian van Ledden; Aysegül Dogangün (MuC (Workshopband), 2023)