Efficiency, effectiveness and productivity of marketing in services. - Hean Tat Keh; Singfat Chu; Jiye Xu (Eur. J. Oper. Res., 2006)

A Robust Optimization Model for Managing Elective Admission in a Public Hospital. - Fanwen Meng; Jin Qi; Meilin Zhang; James Ang; Singfat Chu; Melvyn Sim (Oper. Res., 2015)