Service providers' intention to continue sharing: the moderating role of two-way review system. - Jengchung Victor Chen; Sorawit Biamukda; Sinh Thi Thu Tran (Ind. Manag. Data Syst., 2020)

Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task. - Jengchung Victor Chen; Huyen Thi Le; Sinh Thi Thu Tran (Internet Res., 2021)

Navigating the social media overload via control abilities: coping strategies and practices. - Sinh Thi Thu Tran; Jengchung Victor Chen (Behav. Inf. Technol., 2024)

Exploring the influence of trust transfer and privacy calculus on the intention to disclose information on social media payment. - Jengchung Chen; Khulan Tuvshinbat; Sinh Thi Thu Tran (Int. J. Mob. Commun., 2025)

Building Consumer Engagement in Live Streaming on Social Media: A Comparison of Facebook and Instagram Live. - Jengchung Victor Chen; Duyen Thi Pham; Sinh Thi Thu Tran (Int. J. Hum. Comput. Interact., 2025)