Use Case Analysis with Narrative Semiotics. - Sky Marsen; Robert Biddle; James Noble 001 (ACIS, 2003)

Extended Abstract: Managing Communication to Avoid Preventable Crises. - Sky Marsen (ProComm, 2018)

We're Here to Help: Company Image Repair and User Perception of Data Breaches. - Zahra Hassanzadeh; Sky Marsen; Robert Biddle (Graphics Interface, 2020)

User Perception of Data Breaches. - Zahra Hassanzadeh; Robert Biddle; Sky Marsen (IEEE Trans. Prof. Commun., 2021)