An investigation of factors influencing student satisfaction with MOOCs in the Indian higher education system. - Devika Rani Sharma; Smitha Girija (Int. J. Bus. Inf. Syst., 2023)

Determining the causes of user frustration in the case of conversational chatbots. - Sakhhi Chhabra; Vaishali Kaushal; Smitha Girija (Behav. Inf. Technol., 2025)