Patterns for Consumer Trust in Electronic Commerce. - Ewald A. Kaluscha; Sonja Grabner-Kräuter (EuroPLoP, 2003)

Empirical research in on-line trust: a review and critical assessment. - Sonja Grabner-Kräuter; Ewald A. Kaluscha (Int. J. Hum. Comput. Stud., 2003)

Perspectives of online trust and similar constructs: a conceptual clarification. - Sonja Grabner-Kräuter; Ewald A. Kaluscha; Marliese Fladnitzer (ICEC, 2006)

Performance Monitoring of CRM Initiatives. - Sonja Grabner-Kräuter; Gernot Mödritscher; Martin Waiguny; Werner Mussnig (HICSS, 2007)

Internet Trust as a Specific Form of Technology Trust and its Influence on Online Banking Adoption. - Sonja Grabner-Kräuter; Rita Faullant (Int. J. Dependable Trust. Inf. Syst., 2010)

Customer engagement behaviour in online social networks - the Facebook perspective. - Sofie Bitter; Sonja Grabner-Kräuter; Robert J. Breitenecker (Int. J. Netw. Virtual Organisations, 2014)

Consequences of customer engagement behavior: when negative Facebook posts have positive effects. - Sofie Bitter; Sonja Grabner-Kräuter (Electron. Mark., 2016)