Getting Our Act Together: Human and Technological Factors in Establishing an Online Knowledge Base. - Sonja Kueppers; Michael Schilingno (SIGUCCS, 1999)

Developing Partnerships to Combat the "Digital Divide". - Gina M. Jones; Sonja Kueppers (SIGUCCS, 2000)

Voluntary centralization of user support in a de-centralized organization. - Ellen Yu Borkowski; Jay Elvove; Christopher Higgins; Sonja Kueppers (SIGUCCS, 2004)