The Role of Domain-Skills in Bureaucratic Service Encounters. - Søren Skaarup (EGOV, 2020)

Beyond Substantive Goals - A Framework for Understanding Citizens Need and Goals in Bureaucratic Encounters. - Søren Skaarup (EGOV, 2021)

IT Portfolio management as a framework for managing Technical Debt: Theoretical framework applied on a case study. - Mille Edith Nielsen; Søren Skaarup (ICEGOV, 2021)

Taking Stock of the Situation - The Situational Context of Bureaucratic Encounters. - Søren Skaarup (EGOV, 2022)