Appointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables. - Stacey R. Finkelstein; Nan Liu; Beena Jani; David Rosenthal; Lusine Poghosyan (Health Informatics J., 2013)

When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling. - Nan Liu; Stacey R. Finkelstein; Margaret E. Kruk; David Rosenthal (Manag. Sci., 2018)