A critical examination of social media adoption in government: Introducing omnipresence. - Staci M. Zavattaro; Arthur J. Sementelli (Gov. Inf. Q., 2014)

A sentiment analysis of U.S. local government tweets: The connection between tone and citizen involvement. - Staci M. Zavattaro; P. Edward French; Somya D. Mohanty (Gov. Inf. Q., 2015)