Business process outsourcing studies: a critical review and research directions. - Mary C. Lacity; Stan Solomon 001; Aihua Yan; Leslie P. Willcocks (J. Inf. Technol., 2011)

The Role of Service Agent, Service Quality, and User Satisfaction in Self-Service Technology. - Aihua Yan; Stan Solomon 001; Dinesh A. Mirchandani; Mary C. Lacity; Jaana Porra (ICIS, 2013)

Multiperiod Stochastic Resource Planning in Professional Services Organizations. - Stanislaus Solomon; Haitao Li 008; Keith Womer; Cipriano A. Santos (Decis. Sci., 2019)