Software problem reporting and resolution process at ABB Robotics AB: state of practice. - Mira Kajko-Mattsson; Stefan Forssander; Gunnar Andersson II (J. Softw. Maintenance Res. Pract., 2000)

Taxonomy of Problem Management Activities. - Mira Kajko-Mattsson; Ulf Westblom; Stefan Forssander; Gunnar Andersson II; Mats Medin; Sari Ebarasi; Tord Fahlgren; Sven-Erik Johansson; Stefan Törnquist; Margareta Holmgren (CSMR, 2001)

Corrective Maintenance Maturity Model (CM3): Maintainer's Education and Training. - Mira Kajko-Mattsson; Stefan Forssander; Ulf H. Olsson (ICSE, 2001)

Developing CM3: Maintainers' Education and Training at ABB. - Mira Kajko-Mattsson; Stefan Forssander; Gunnar Andersson II; Ulf H. Olsson (Comput. Sci. Educ., 2002)