Business Process Model-Based Evaluation of ICT Investments in Public Administrations. - Jörg Becker 001; Philipp Bergener; Stefan Kleist; Daniel Pfeiffer; Michael Räckers (AMCIS, 2008)

Evaluation of ICT Investments in Public Administrations Based on Business Process Models. - Jörg Becker 001; Philipp Bergener; Stefan Kleist; Daniel Pfeiffer; Michael Räckers (EGOV, 2008)