MSC'96 and beyond - a critical look. - Stefan Loidl; Ekkart Rudolph; Ursula Hinkel (SDL Forum, 1997)

Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. - Michael Langer; Stefan Loidl; Michael Nerb (ISCC, 1999)

Customer Network Management im B-WiN. - Michael Langer; Stefan Loidl; Michael Nerb (Prax. Inf.verarb. Kommun., 2000)