Using Multivariate Split Analysis for an Improved Maintenance of Automotive Diagnosis Functions. - Jens Kohl; Agnes Kotucz; Johann P. Prenninger; Ansgar Dorneich; Stefan Meinzer (CSMR, 2011)

Can machine learning techniques predict customer dissatisfaction? A feasibility study for the automotive industry. - Stefan Meinzer; Ulf Jensen; Alexander Thamm; Joachim Hornegger; Björn M. Eskofier (Artif. Intell. Res., 2017)

Translating the determination of subjective customer perceptions from the health care sector to the service industry. - Stefan Meinzer (2018)