Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes. - Alankar Atreya; Stefan Sylvius Wanger; Devesh Batra; Robert Hankache; Cristovao Iglesias; Patrick Sinclair; Giulio Pelosio; Michael McMillan; Greig A. Cowan; Raad Khraishi (CoRR, 2026)