Channel Selection and Effective Communication for Managerial Decision Making. - Eileen M. Trauth; Stephen K. Kwan; Susanna Barber (ACM Trans. Inf. Syst., 1984)

Corporate MIS/DP and User Computing: The Emergence of a New Partnership. - Stephen K. Kwan; Kathleen Foley Curley (Data Base, 1989)

Uncertain, Incomplete, and Inconsistent Data in Scientific and Statistical Databases. - Stephen K. Kwan; Frank Olken; Doron Rotem (Uncertainty Management in Information Systems, 1996)

Analysis of Tradeoff Between Data Accuracy and Performance of Databases. - Stephen K. Kwan; Doron Rotem (Inf. Syst., 1996)

An Economic Model for Comparing Search Services. - Stephen K. Kwan; Shailaja Venkatsubramanyan (HICSS, 2006)

Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References. - Jim Spohrer; Stephen K. Kwan (Int. J. Inf. Syst. Serv. Sect., 2009)

Customer-Driven Value Co-creation in Service Networks. - Stephen K. Kwan; Soe-Tsyr Yuan (The Science of Service Systems, 2011)

Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon. - Vittorio Cesarotti; Alessio Giuiusa; Stephen K. Kwan; Vito Introna; Jim Spohrer (Int. J. Serv. Sci. Manag. Eng. Technol., 2014)

A Creed for Service Designers. - Stephen K. Kwan; Yutaka Yamauchi (ICServ, 2015)

Service Science Research and Service Standards Development. - Reinhard Weissinger; Stephen K. Kwan (IESS, 2018)

The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation. - Wojciech Cellary; Louis E. Freund; Stephen K. Kwan; Christine Leitner; Jim Spohrer (AHFE (8), 2021)

Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence. - Stephen K. Kwan; Jim Spohrer (AHFE (8), 2021)